You may return an unopened product in its original packaging within 7 days of delivery for a refund or exchange. The item must be unused, complete and sealed. Return shipping on a change of mind is for your account.
If a product is faulty on arrival, tell us within 7 days. We collect it at our cost and replace it or refund you in full. This is your right under the Consumer Protection Act.
Faults that appear later fall under the manufacturer warranty, normally 12 or 24 months. We log the claim with the brand, arrange the courier and keep you updated until the repaired or replaced unit comes back.
Screens are inspected before dispatch. Physical damage such as a cracked panel, liquid ingress, power surge damage or damage from incorrect installation is not covered by warranty.
Refunds go back to the original payment method. PayFast card refunds usually reflect in three to five working days. EFT refunds are paid into the account the payment came from, within five working days of approval.
Software licences, activated digital keys and downloadable products cannot be refunded once the key has been issued.
Last reviewed September 2026. Questions about this policy can go to info@techzonke.co.za.